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Customer Success Conferences for 2020

9 Best Customer Success Conferences for 2020

Also this year we want to recommend the best customer success conferences you should attend. These conferences are a unique opportunity to connect with opinion leaders in this sector, get to know the most influential players but above all to be updated on the latest innovations and best practices in the world of customer success.

Customer success conferences shape the future of customer relationships through the launch of benchmark reports, sharing customer service tips, support best practices, and customer journey roadmap ideas. More than anything, these conferences act as a catalyst for expanding your network with customer experience professionals and learning from industry leaders across various industries.

Most customer success conferences also offer breakout sessions that allow you to learn more about specific aspects of customer success you might be interested in digging deeper into.

Many times it is difficult to find money and time to participate in these conferences which are many and all very interesting, for this reason, we have tried to draw up a list of the best conferences in order to allow you to decide which of these to take part. So which customer success conference is the one for you? Keep reading for the ones we have our eye on from around the world.

Best Customer Success Conferences List

CS100 Summit

September 15-17, 2020

Sundance, UT

CS100 brings together top executives, leaders, and innovators in customer success for two days of inspiring and impactful content. The content is broken into keynotes, innovation pitches, panels, roundtable discussions, knowledge sharing, and peer networking. Plus a pristine fall location at Sundance Mountain Resort. You’ll come home with concrete ideas, best practices, and strategies to drive customer success. The CS100 Summit will be a game-changer for you and your organization.

Customer Success Conferences

X4 Experience Summit

March 10-13, 2020

Salt Lake City, UT

The 2020 X4 Summit will take place at the Salt Palace Convention Center in downtown Salt Lake City, The majority of the summit, including basecamp training, keynotes, breakout sessions, and evening events, will be hosted at the Salt Palace and other conference space within walking distance. The 2020 X4 Experience Summit brings together customer success leaders and experienced brand leaders.To underline some prominent speakers like Michelle

Obama, Ellen DeGeneres, Brené Brown and many others

The Summit Pass is $1799 and includes 2 days of keynotes, breakout sessions, networking, entertainment, concerts, and food. You can also add on XM Basecamp Live Training for an additional $499.

Customer Success Conferences


Date: May 13 – 14 2020

Location: San Francisco, CA.

As it is mentioned on the conference website, Pulse is the biggest Customer Success learning and networking conference in the world. This annual conference brings together the best minds in the business to learn cutting-edge strategies. Customer success and product experience are constantly evolving and Pulse makes it our job to keep up. Pulsee bringing you the latest thought leadership that best-in-class orgs are using to deliver exceptional outcomes and experiences.

Customer Success Conferences

Incite Customer Service Summit

Date: June 8 – 9  2020

Location: San Diego, CA

The 2020 Incite Customer Service Summit brings together the leading minds on the cutting edge of customer service strategy and innovation, with a speaker line-up of customer-centric leaders from the biggest global brands dedicated to delivering the ultimate customer experience.

Customer Success Conferences

CX NYC 2020

Date: June 16 – 18 2020
Location: New York Hilton Midtown, New York

The single largest customer experience event in North America to unlock the promise of a customer experience transformation. The new event will highlight key trends, concepts, and technologies that will shape customer experience and growth strategies for enterprises CX 2020 will explore a number of topics on customer experience that will drive disruption and growth in 2020 and beyond including the importance and remit of CX executives; CX innovation and the intersection of customer service and AI; and the role of value-for-customer in delivering a game-changing experiences.

Customer Success Conferences

CX Marketing Summit 2020

Date: June 19, 2020

Location: London, UK

The CX Marketing Summit will take you on a journey to CX excellence, as we look at the increasing number of organizations who are combining the efforts of the customer and marketing departments to provide consistent messaging and further enhanced customer understanding and insights, which leads to tailored, personalized offerings that attract and retain a loyal customer base.

Customer Success Conferences

Customer Success Conference Israel

Date: March 30, 2020

Location: Tel Aviv, Israel.

Customer Success Conference – Israel 2020 is an annual, the first and only conference in Israel fully dedicated to the international and Israeli Customer Success scene. The event covers up-to-date international and local trends, industry insights, progress, and development.

The main target is to give practical tools and techniques to the participants and to introduce new trends in the field.

Customer Success Conferences


March 23 – 25, 2020

Hyatt Regency, Indian Wells, CA

Occurring in Indian Wells, CA, the 2020 NGCX brings together customer success managers and innovators from nearly every industry. Attendees will dive deep into the customer journey and customer experience (hence the name, CX) to help promote tangible, tactical strategies that can be applied in the real world after the conference concludes.

Customer Success Conferences

Smart Customer Service

April 27-29, 2020

JW Marriott, Washington D.C.

At Smart Customer Service 2020, you’ll hear the innovative approaches that the world’s leading organizations are deploying to manage customer interactions and maximize customer value. Smart Customer Service is designed for the executives, managers, and professionals who are managing and deploying customer service systems and strategies at all types of organizations.

Customer Success Conferences

Remember to plan your participation in these events soon, in order to find flights and accommodations at the best price. In addition, many of these conferences offer discounts if you buy your ticket in advance.
Networking is a huge part of these conferences, so it’s important to find the events that provide the most value.

Before take part to these conferences, if you are still a beginner in the world of customer success, we suggest you read these two articles that will recommend some fundamental books to learn the principles of customer success and some free blogs with dozens of content provided by experts of the sector that will give you a general overview and show you real success stories to be inspired.

12 Best Customer Success Blogs

13 Customer Success Books You Need to Read

Morten Madsen