Your company’s approach to customer service shows the importance of customers in your business. Measuring key customer service KPIs and ensuring your business performs exceptionally well on these performance...
Collecting feedback from customers, users, and subscribers is essential for every business. It helps you find loopholes, identify opportunities, and you understand your ideal customers better. Importantly, the...
We’re living in an age where data drives marketing. According to Gartner, some three out of four marketing leaders base their decisions on data analytics. The survey also revealed that while about 76% of...
Eighty-three percent of consumers fill at least one survey a year. As a business, you have several ways to collect feedback from your customers, but nothing beats email. It has one of the highest response...
In the customer success category of the Emojics blog, our experts share all the latest news and tricks of customer satisfaction.
Sabih Javed
Ryan Gould
