Customer Success Blog | Emojics

Our 6 Best Customer Success Articles of 2019

We have published dozens of articles this year that have interested our readers, we have covered different topics such as marketing and sales strategies, growth hacking tricks but in particular, our focus has been on customer success articles. For this reason, we wanted to collect our 6 best customer success articles of 2019.

We’re looking forward to 2020 and another year of insights to share with you. Happy New Year from the Emojics team, we’ll see you in 2020.

List of Our Best Customer Success Articles of 2019

Guide to Customer Satisfaction Score (CSAT)

Measuring customer satisfaction is essential for any business. You should know how happy customers are with your product, service, and brand.

There are several methodologies and techniques to measure customer satisfaction but the most popular is Customer Satisfaction Score (CSAT). It is the easiest and the most straightforward technique to measure customer satisfaction.

This guide will cover everything you need to know about CSAT and how it can help your business improve customer satisfaction.

Customer Success Articles 1

How to Collect Customer Feedback on a Shopify Store?

Collecting feedback from customers is the best thing you can do to improve your Shopify store’s conversions and sales. Feedback lets you understand your customers, their likes, and dislikes. Statistics show that one out of 26 customers is likely to register a complaint with a company. The other 25 customers will switch without a word.

Customer Success Articles 2 shopify store

Customer Satisfaction Score Benchmarks by Industry

Customer satisfaction is an important metric that every business should be measuring. Satisfied and happy customers stick with your business and are least likely to switch. According to Mckinsey, satisfied customers are more likely to upgrade and are least likely to switch to another company. Over 33% of Americans say that they will switch a company after a bad customer service experience.

You don’t want your customers to switch, right?

Customer Satisfaction Score Benchmarks by Industry Customer Success Articles 3

4 Best Customer Satisfaction Scores

If you haven’t measured customer satisfaction yet or if you’re looking for different ways to measure customer satisfaction, this guide is for you. I’ll cover four best methods that you can use to measure customer satisfaction.

Customer Success Articles 4

What is a Feedback Emoji?

Feedback emojis are one of the fastest-growing and popular feedback collection method that is now used by businesses of all sizes. Not sure what emoji feedback is? This article is all about feedback emojis.

Customer Success Articles 5

13 Customer Success Books You Need to Read

To fully understand what exactly customers want to achieve, what they desire, and how you can interact with them, you need to read books – a lot of books on customer success and how to master it. Here are the best customer success books you must read.

13 Customer Success Books You Need to Read Customer Success Articles 6

Thanks again for reading the blog. If there’s anything you’d like us to cover in 2020, let us know in the comments! Happy New Year from us!

Morten Madsen